Description

I am writing to express my serious dissatisfaction regarding my recent order placed on 9th October 2025, for which I paid £39 for a child's cardboard cutting set. To date, I have not received the item, nor have I received any meaningful updates regarding its dispatch or delivery. Since placing the order, I have come across multiple alarming reviews suggesting that your website may be operating fraudulently. Given my experience so far, I am extremely concerned that I have been misled. As you have failed to fulfil your contractual obligation to deliver the goods I paid for, I am formally requesting an immediate full refund. Under the Consumer Rights Act 2015, customers are legally entitled to a refund if goods are not delivered within the agreed timeframe or within a reasonable period. You have not met these requirements, and therefore I expect the refund to be processed without delay. Please confirm in writing within 48 hours that my refund is being issued. If I do not receive a satisfactory response, I will have no choice but to escalate this matter further, including contacting my bank to initiate a chargeback and reporting the issue to the appropriate consumer protection authorities. I expect prompt action.