Description

On Nov 2nd the movers from M&R Expedite Movers who partner with another moving company ( Costal Moving Services) I originally had talked to about moving from California to Washington State showed up to load my things into a semi as I was inform. I had already be charger twice by Costal to get my things loaded into a semi. M&R Expedite Movers showed up and informed me I had to get charger again in order to load my things. I had No other choice then to pay over there bad communication with Costal. I had to be out by that day. The foreman asked me when would I be arriving to Washington I said on Monday the 3rd and he said my things would be delivered on 4th of Nov and that I would be getting a call 24 hours before my delivering. I waited for them to call me and they never called me to inform me anything so I had to call them on the 4th. Only for them to tell me that they had return my payment to my credit card I used and I needed to pay again, at this point a man named Bruce in the line wasn't making any sense so when I got upset and hangup on him and called Graces who had emailed me as the person I was suppose to contact for any information. Graces informed me they had a glitch on their end and my payment was pending so they weren't going to deliver my things. This issue went on for days, I asked why no one called me to inform me until now. I told her that they had my credit card information so they could process it again ones their system stared working but that I needed my things deliver soon because I have an Autistic son who was having melt downs and not sleeping because I needed he's things to help him smooth. Those days and nights were a nightmare as a single mom of two toddlers. They informed me they weren't going to deliver my things until I made a payment again, finally after about a week the pending dropped and I could process the payment again, they made that process difficult again, it took them an hour to realize that their system was failing again and had me do the payment in different way that was fast and easy but they had me on the phone for an hour acting like I didn't know how to do the payment. I asked them why they made it so difficult after I had told them many times they had the credit card information the whole time and they blame it on the system and their Internet. After that there was a final payment to be made on the day of delivery $3,385.96 and I was told I could use Zelle to make the payment and my things could take from 5 to 12 days to be deliver of course I was upset again. I did get a call from the driver a few days later telling me my things would arrive Nov 12 between 12- 1pm another lie. Then they try charging me another $1000 because they said they had to move my things to another truck, which was unnecessary which after getting me upset again they said they would "wave" the fee for me. M&R truck arrived at 6:40pm. When I talked to the driver about the final payment he said Zelle was only going to allow me to $1000 so I had to make two different Zelle transactions of $1000 dollar each into what seem as a personal account and not a business and come up with 1,385.96 late at night in cash because if not! he wouldn't unload my things and would charge more if he had to come back the next day. I told him I was told more than once I could make my payment by Zelle by Costal and M&R and he said he always had this issue and informed M&R but they keep telling customer they can pay with Zelle. To me it was another lie they told me, they shouldn't give this option as a payment if it's a continue issue. They finally started unloading my things but to go through all those days with stress and see how unprofessional this moving company is was more frustrating, my boxes, furniture and other items came damage and missing. They also said they would assemble anything that needed to be assemble (TV's and beds) and that wasn't done. This company made my move so hard, stressful and kept deceiving me about money and how to make a simple payment into a big issue. I wouldn't want another single mother to go through this.