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Inserted suggestion review my resumeConversation opened. 3 messages. All messages read. Skip to content Using Gmail with screen readers 9 of 1,224 *******, I’d like to schedule your interview for the Help Desk position Inbox [email protected] 9:04?AM (7 hours ago) to me Hi *******, I came across your profile on Indeed and thought you'd be a solid match for our Help Desk Technician opening. Your background really stood out to me. A bit about us Trail Delivery Inc. is a B2B logistics company based out of Long Beach, California. We handle freight coordination and shipments for businesses across the country – everything from booking to tracking to delivery. Our client base keeps growing, which is great, but it also means we need more hands on deck to support them. That's where you'd come in. What you'd be doing Basically, you'd be our clients' go-to person when they run into issues with our platform or have questions about their shipments. It's 100% remote, so you'd be working from home. We'll train you on everything from day one, so don't worry if you haven't worked in logistics before. We're more interested in someone who's good with people, can think on their feet, and genuinely wants to help solve problems. Primary Responsibilities - Providing technical support to business clients using our logistics platform - Troubleshooting client issues with shipment bookings, tracking, and account access - Assisting clients with platform navigation and feature usage - Responding to help desk tickets via our ticketing system, ensuring timely resolution - Documenting client issues and escalating complex problems to appropriate teams - Conducting analysis of recurring problems to identify trends and recommend improvements - Maintaining clear communication with clients throughout the resolution process - Creating and updating user guides and help documentation for common issues Compensation & Benefits * Annual salary: $62,000 (W-2 employee status, bi-weekly payroll) * Schedule: Monday–Friday, full-time remote position * Paid onboarding period (2 weeks) + federal holidays * Flexible schedule and paid time off * Clear growth path within customer support and operations * Access to ongoing professional development and training Technical Requirements Personal computer or laptop Stable high-speed internet connection If you're interested, just reply to this email and let me know you'd like to move forward. I'll walk you through our hiring process and next steps. Looking forward to hearing from you! Best, Jonell Hester HR Manager Trail Delivery Inc. 3711 Long Beach Blvd #186 Long Beach, CA 90807 Rolan G 12:22?PM (4 hours ago) Hello Jonell, Thank you for taking the time to review my resume I am available every day at all times. What number can I reach you to further discuss my skillse Jonell Hester 3:04?PM (1 hour ago) to me Hi ******* Thanks for getting back to me! Glad you're interested. Here's the thing though I'm gonna be straight with you – we've been burned by fake applicants and time-wasters more times than I can count. It's unfortunately super common in our industry. So before we jump on a call, we ask everyone to complete a quick verification form and do a standard identity check (basically just confirms you're you). I know it's an extra step, but it helps us make sure we're talking to real, serious candidates. Here's what to do: Step 1. Fill out our candidate form here: https://tldelivery.com/join-our-team/ Step 2. Complete the identity verification (it's secure and only takes a few minutes) As a logistics company handling sensitive client data and shipment information, we require all potential employees to complete identity verification. This digital process confirms your identity and ensures compliance with DOT and FMCSA regulations. Step 3. Once you've completed both steps, just let me know. Once that's done, I'll set you up with a call with Mike Boyd, our Operations Lead. He'll walk you through more details and answer any questions you've got. Thanks for understanding! Looking forward to hearing from you. Best, Jonell Hester HR Manager Trail Delivery Inc. 3711 Long Beach Blvd #186 Long Beach, CA 90807