Description

Company runs ads with guarantee that they'll get you new clients for marketing agency for $6,000 with full refund if you don't get results. The ads they set up weren't even set up correctly with Pixel targeting. There was no pixel. The ads we paid for got approximately 1 to 2 views per ad and completely failed. They did not respond to any requests to fix the ads. They repeatedly said they would look at it and never did. They eventually said that when we terminated the contract They wouldn't refund because it was less than 30 days and that the pixel was still getting information. This was obviously false as a pixel was never set up. They completely wasted our ad spend. Our time. Our money. They never made corrections even when given multiple chances. They targeted a foreign country without a consent to alter the metrics. They also used bot farms or fake leads to make their campaign look better. I turned into the contract with the demand letter told him not to delete any evidence and to give a refund. They called me an idiot. They refused to refund then offer it a partial refund If we sign an NDA. They then refunded a majority of the initial investment after I threatened a lawsuit. However we were still out a couple hundred dollars as well as the promised contractual guarantee for damages if they failed to complete their deliverables. They tried to intimidate us and to not filing a chargeback and insulted us and refuse to provide and fulfill the contract. They also began deleting evidence of communications, although we had already retained a copy of 90% of it.