Description

My mother hired Jessica for home cleaning services after seeing her ad in a Facebook group. They discussed the scope of work, and Jessica requested full payment up front. My mother agreed, provided her address, and scheduled the cleaning. Two days before the scheduled appointment, Jessica canceled, citing a personal emergency involving her daughter. She offered either a refund or to reschedule for January. Since that timing didn’t meet my mother’s needs—especially with the holidays approaching—she requested a refund and expressed empathy, as our family had recently experienced a loss. Jessica claimed she processed the refund, but days later, my mother had not received it. When she followed up, Jessica responded with hostility, calling my mother offensive names and insisting the refund had been sent. She later called again, maintaining the aggressive tone without apology, stating that she was overwhelmed and had refunded the payment. However, the refund details Jessica provided didn’t match the original transaction—she referenced a Mastercard, while my mother had paid with a Visa, and the amount was incorrect. Despite my mother’s attempts to clarify, Jessica refused to engage constructively. The situation escalated with repeated calls and texts until my mother had to block her. To date, there has been no resolution, and no refund has been issued. My mother was treated disrespectfully and left without the service or reimbursement. I would not recommend this provider based on our experience.