Description

The Pookino CutterBot was advertised on social media sites, both instagram and facebook. I clicked on an advertisement for a children's cardboard cutting box toy/tool. I received an email confirmation for my purchase and the next day an email providing a tracking number. When you click on the number link it just states the package is “in transit.” It has given me this message for two months since placing my order. I emailed the company 4 times stating that there has been no update or movement of my package/order. They only respond with a generic email that doesn’t address the problem: Hi there, Thanks for checking in about your recently placed order! Due to increased demand, our processing times are currently a bit longer than usual. Every CutterBot is carefully assembled and safety-checked before shipping, which takes a little time to do right. Your order is currently in our queue and will begin processing shortly. You’ll receive updates at each key stage, including: When processing begins If any quality assurance delays occur When your order is being packed When your order ships (with tracking info) We appreciate your patience — safe and creative play is always worth the wait! Warmly, Alanah Customer Support Team Then they send the same tracking link that just states it is “in transit.” I requested a refund and the same generic email was ent again. The customer support is nonexistent and only and auto reply email. There is no email, phone number, or physical address for the company on their site other than the customer support email that responds as shown above. Two months later and still no product.