Description

I ordered a product named Neurocept. Credit card statement has transaction date of 09/27/25, in the amount of $317.52. I started taking it on 10/06/25. It is supposed to have a 90-day trial. It's nothing but false advertising, false comments about their product. Cannot reach them by phone or email. I have notified my credit card company. I recently ordered a product and tried stopping it from being sent, but the credit card company said it was pending, and they couldn't actually do anything until is appears on my statement, which won't be until December sometime. I received an email today from the company saying it was sent and on it's way to me. I sent them an email, but I don't know if they even get the emails or not. I told them do NOT send it to me and to put the charge back on my credit card. This recently ordered item is from the SAME company that I ordered the Neurocept from, but I did NOT know that they were the same company when I ordered it, or I would have never ordered it, so now I've got two problems with getting refunds from them!! I don't know what's going to happen. The reason I'm reporting this to BBB now is I read an article that another person sent to you. What she said could have been me writing it. Same product, same everything. Same thing happened to her. Could not get a refund. No phone contact. Sent emails, but don't know if they got them or not.