Description

husband looked on google for location of Royal Caribbean cruise port, as I, his wife and travel agent had just booked a cruise leaving November 15 from Miami and we needed driving and parking directions. He saw "Royal Caribbean Ships Miami located where the port was and dialed the number. The person claimed to be a Royal Caribbean representative and had my husband provide his name, dob and confirmation number, then proceeded to tell my husband that he had not paid his port fees and still owed $75 per person for his party of three, and he needed to collect them. At this point I overtook the conversation and challenged the person on the line, as I am the travel agent that booked our own family, directly through our Royal Caribbean booking portal and according to my information, all fees were paid in full. I directly asked the person if I was speaking with Royal Caribbean and he said "yes, this is the reservation desk" I proceeded to question the charges again and he could not explain, so I asked again "am I speaking with Royal Caribbean, and he said "this is the Reservation desk, we aren't affiliated with Royal Caribbean" I asked for his name, and though I'm confident he lied, he said it was Darren Harvey. I asked for a supervisor, he placed me on hold, and the call disconnected. if you call back you get immediate hold music and a person says, "Thank you for calling reservations, speaking with {name} how can I help you." They have several of these "Royal Caribbean Ships Miami" listings all over the area on google and Bing maps, waiting to bait people. Had I not been sitting right there my husband could have been fooled into paying them