Description

I signed up for a $1 trail of Fabulous apps. I cancelled my subscription before the $1 trial ended and was still charged. The apps I signed up for are meant to assist folks with executive functioning difficulties, but they are clearly predatory because they make canceling your subscription extremely difficult. An app that is designed to truly support people with executive functioning would not hide this option. An ethical app with this purpose, would make it clear how a user could cancel. The way I cancelled through the app appeared to be a complete cancellation (words that told me I had cancelled), but it turned out I ALSO had to go to the website to fully cancel and what I had done on my app before the deadline did not complete a cancellation. Even after I went through all the menus to cancel my free trial on the website, I was charged $39 twice. I communicated with customer service twice to request a refund and they did not rectify the issue or address my concerns. Furthermore, the Naming of the apps is confusing and different than what showed up on my credit card, which was "Fabulous Sas." I thought it was a fraudulent charge so I replaced my credit card and had to change my auto-payment on all my accounts. What a terrible, unethical company that feels like a scam. Do not use their trials or their apps. They are untrustworthy.