Description

Since January 2025, I have been charged multiple times for an Uber One subscription that I never signed up for or used. I have not received any benefits or services from these charges - no discounts, perks, or membership use of any kind. When I noticed the recurring payments, I contacted my bank (Chase), and they refunded me and removed my card from Uber One's subscription. However, Chase later reversed all of those refunds, which forced me to pay the money back. Despite that, Uber continued to charge me another monthly fee afterward. I contacted Uber support several times, but they have not provided a clear resolution or confirmed the cancellation of my subscription. I am requesting a full refund of all unauthorized charges since January 2025 and written confirmation that my account and card are permanently removed from any Uber One subscription or recurring billing.