Description

Purchased the product. Arrived defective and only worked on the highest setting 3. Emails were sent back and forth asking for pictures which were sent. I was given an address to mail it back to of: Recipient's Name: Zhang Weibin Contact: 176 8844 3920 Address: Hao Qianyi, 7th Floor, Building 2, Shangye Technology Co., Ltd., No. 128, Guangcong Road, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province,510550 I reached out saying according to the return policy if the item is defective the customer does not pay return shipping. They asked for videos, which were sent. Then the email said they just don't offer return shipping labels to which I explained that is false advertising. I don't care if the item goes back to them. I just want my refund for the defective product. They have another post on their refund/return policy that states they will basically only give store credit or gift cards for returns. No cash back returns. That is unacceptable.