Description

after booking a session with Hot Rocks Sauna Club via their website, we arrived to the location (golden gardens) and no one from the company nor the mobile sauna existed. The point of contact from the booking reference was unreachable by phone, voicemail box full. They later responded via email promising a refund, which has not occurred. The date of the service was scheduled for 10/19/25 and no refund has been processed and the business has not responded to any more of my many contact attempts. After discussing with other customers of Hot Rocks Sauna Club, they experienced a similar issue and have not been granted a refund either.