Description

I received a letter in the mail labeled ‘Final Notice’ which stated the following: “the Home Warranty for your property in (city, state) may be expiring or has already expired. Our records indicate that you have not contacted us yet to get your Home Warranty up to date. Please call immediately as this will be our final attempt to notify you about activating your Home Warranty….” The letter then includes an expiration date and a phone number to call before the stated date, or my eligibility for service coverage will be cut off. It is signed Vicky Mercer, Program Director. Also included on the letter is a bogus temporary Home Protection Identification Card with a fake Customer ID number, which list coverage status as ‘pending’. The operation hours are listed in CST, though there is no business address, email or website on the letter. There is also no actual business name, just Home Warranty Division.