Description

On 06/15/2025, I ordered a Rotating Puzzle Board from a company called aurorolucky and received a confirmation with an order number. I saw this product in an ad online, I liked what I saw and ordered it. On 07/07/2025, I emailed the company ([email protected]) and asked what the status of my order was. On 07/11/2025, I received a reply stating “We have checked you order and found that your goods have been shipped and delivered.” That same day, I replied to them asking for detailed shipping information showing proof of delivery or refund my payment and cancel the order. On 07/16/2025, they replied that they “will now provide feedback to the logistics to verify the status of my package, and reply to the investigation results as soon as possible.” It is now two months later and I still have not hear from them.