Description

I ordered a dress for a wedding, I communicated with them via email regarding size prior to purchase and based on their website "about us" felt confident they were a reputable company and in placing an online order. I received the order - which took much longer to arrive than I expected - and was immediately disappointed in the color, material and overall quality of the item. I reached out via email (per the instructions on their website) and requested return instructions. I have responded to each of their requests to up load pictures, describe the nature of my complaint and have requested each time for return instructions to be sent. Typical response is the have reached out to the appropriate department, please be patient, they are sorry for any frustration, etc.