Description

Received a order from Boxhero underwear and they were to small. I reached out to customer service for a refund or exchange. I was told I had to pay for delivery fee and send them proof I paid and they would send me a new order in correct size. I also provided them with my waist size in cm. And they also promised me a $25 gift card. Also told me I could keep the order i received and could what I wanted with them. After I paid the delivery fee they stopped all communications. After returning to their web page I noticed they have a 45 day return or exchange policy if your not happy at no cost to the customer. I was told I had to pay for delivery so looks like they took me for another $12. Beginning to think this company is a scam.