Description

I have been working with Rocket Mortgage to obtain a new loan for a vacation property I own. Currently, I have a mortgage on that property, and I am looking to secure better terms and lock in a fixed interest rate. I am nearing the end of the process with Rocket Mortgage and was waiting for a call from their underwriting team to move forward. On September 30, 2025, at 7:24 p.m., I received a call but did not answer. Below is the transcript of the message they left: Transcript "Hi, this is Sam with personal loan underwriting. I wanted to reach out before the end of the month, and I see notes on your file that one of my colleagues tried contacting you last week, but we weren't able to connect. So I'm following up with you directly. Your file is nearly approved and set for $63,000. On a 60 month term with no origination fee. And for now, we are waiting for you before sending out the contract. We need to talk to you. If you're available now, press 2 to connect with the underwriting. Or if it's easier, call us directly at 866-959-0953. I'm available today and tomorrow till 6 PM. Uh, to stop receiving updates press. press seven." I called back the number 920-974-2485, which was the number they had used to contact me, rather than the 866 number they provided. During the call, they asked me several questions about my loan, including verification of my address, date of birth, and Social Security number. The person who claimed to be speaking with a loan underwriter informed me that I did not qualify for the loan. The next day, I searched for both numbers on Google and found them to be suspicious. I reached out to my representative at Rocket Mortgage, who said she was unfamiliar with those numbers. She also mentioned that my loan is still under consideration.