Description

On September 8, 2025, I called what I thought was AirFrance Customer Service and got "Ian." He did not identify himself as an employee of Travoeasy, a travel agency. I was inquiring as to how I could arrange to ship by cargo a large package that I had. I wanted to send it by cargo on our flight home from Paris. A second person at the travel agency informed us that in order to ship the package, we would have to upgrade to Premium Economy and that it would cost 1100 Euros. We agreed, but we did not understand that it was pure fraud. We did not need to upgrade to Premium Economy to ship cargo, and the cost of the upgrade for two seats was actually $423.00. He made two charge on my credit card: One for the $423.00 to Delta for the upgrades to our tickets which he did arrange. And, a second, completely fraudulent charge of $891.89 to Travoeasy LLC. For what service? Nothing, and I am disputing the charge with my credit card company.