Description

On September 1, 2025, I purchased a product for $294 through Cartpanda after seeing an online video presentation that falsely claimed endorsement by Oprah Winfrey. The ad described the product as a special blend of Himalayan Salt, Green Tea extract, and other natural ingredients, with a 60-day satisfaction guarantee. What I received was 100% Turmeric powder — an ingredient never mentioned in the ad and one I am allergic to. This is blatant misrepresentation of goods. When I contacted the seller, they required me to fill out an extensive online form. Their only reply was: “Refund request submitted! If approved, refunds may take up to 60 business days to reflect.” This is an unreasonable stall tactic designed to avoid refunds. The product was not as advertised, was unsafe for me to use, and the company is making fraudulent claims about both ingredients and results. Transaction details: • Date: September 1, 2025 • Amount: $294 • Payment Processor: Cartpanda • Seller Return Address: 19655 East 35th Drive, Suite #100, Aurora, CO 80011 USPS tracking confirms my package containing 6 unopened bottles was delivered a week ago on 9/16/25. Resolution Requested: I am requesting a full refund of $294 and for the BBB to be aware of this company’s deceptive business practices so other consumers are not misled.