Description

Double Counter (operated by Tellter SAS, websites doublecounter.gg and doogle.gg) is a Discord bot that claims to only collect minimal data, like users’ IP addresses, to prevent alternate accounts and fraud. In reality, the company also collects and retains “associated accounts” tied to individual Discord IDs, then falsely states that these are “not personal data.” These associations are used for profiling and long-term tracking of users without consent. When I exercised my data rights and requested deletion, I was forced into a Discord support ticket system. Instead of simply processing the request, the company obstructed me with unnecessary conditions, such as requiring me to “read an FAQ” before my request would be honored. My ticket was locked, my communication ability was removed, and I was blocked from continuing my request. Even worse, Double Counter admitted that they will continue to retain my Discord user ID and associated accounts under their claim of “legitimate interests,” even after a deletion request. That means no user can ever fully have their data erased. Their automated email system further confirmed this by sending me a copy of my “personal data,” which included my IP address, while explicitly stating that “associated accounts” would still be retained indefinitely. This is deceptive and unfair. U.S. consumers, including minors, use Discord and interact with Double Counter without realizing how much of their personal information is being collected, retained, and shared. The company advertises being “trusted by over 500,000 communities,” including well-known companies like Microsoft, Riot Games, and Ubisoft, but is misleading the public about its privacy practices and refusing to honor deletion requests. In my opinion, this is a privacy rights abuse that could expose consumers to data misuse and profiling. I believe Double Counter and its parent company Tellter SAS are misrepresenting their data practices, denying lawful deletion rights, and misleading U.S. consumers and businesses about how their personal data is used.