Description

On 09/01/25 on a social media website, I purchased 6 bottles of pills marketed for brain health under the name "Neurocept" for $217. Around 09/08/25, the product was delivered but the ingredients were primarily caffeine and derivatives of caffeine to which I am allergic, as well as the ingredients did not match the ingredients marketed. I returned the 6 unopened bottles to "Endurox Prime" using a tracking number as instructed from the customer service representative and, upon their receipt, I was promised my full $217 refund within 3-5 business days from both the representative and from the original add which guaranteed a 90 day refund. On 09/15/25, Endurox Prime, located at 19655 E. 35th Dr., #100, Aurora, CO 80011, received the returned pills. After 4 days of not seeing at least a pending refund on my credit card, I tried to reach the company by phone and through email. I repeatedly called the same number (302-618-4094) that I had used previously but I immediately got a recording stating you've reached us outside of our normal business hours. I sent an email but checked the email address "[email protected]" and it is not a legitimate email address. I contacted my credit card and have reported this scam.