Description

On 8/6/25, I sought help for a problem printing from my HP printer. A popup from an HP website came up and I used the chatbox to communicate. The chatbox gave me a number to call Mike Anderson (fictitious) 703-940-0191. Mike said he needed access to my computer. He said my computer had been hacked by someone from Africa and someother country and convinced me to act quickly. He never repaired my problem but installed Webroot software to protect my personal information at $999.00. He transferred me to someone else with US Repairs to sign an agreement. The scare tactics and pressure to act ASAP allowed me to put my guard down. Legally, this agreement was done under duress and misrepresentation and would not hold up in court. Because of fear of retaliation, I didn’t contact US Repairs again, but learned of Geeks Squad and took my computer there to remove any software by US Repairs.