Description

I purchased one pair of shoes marketed as Orthopedic Dress Shoes. Order confirmation was sent. An order update was sent that duplicated my order without my consent. I contacted CS immediately to report the duplicate order and cancel. They did not cancel the order. My account was charged for two pair of shoes. CS reported I could initiate a return for full refund once the shoes were delivered. I did so. They attempted persuading me to do an exchange because it was "easier". Both pair of shoes were of terrible quality. They were certainly not orthopedic. I didn't want any part of these shoes. Proceeded with return. Provided photos of the shoes and proof of purchase, complying with return policy. Now for three weeks, CS keeps telling me that management is reviewing the return. At this point I am not ready to relent. The shoes were not as marketed, they duplicated my order, and now will not refund my account.