Description

Slick, well-designed website advertised authentic Pop Mart brand "Labubu" plushes at a great (below retail) price. Ordered a full set (single box with 6 blind boxes). Got suspicious within 48 hours and emailed to cancel order due to concerns over authenticity of products. Told it was too late to cancel shipment (response did not address authenticity concerns). Package(s) arrived about a month later in two separate packages of 3 blind boxes each. This screws up any return attempts, as it should have arrived in a single, sealed package with 6 blind boxes. Since any claim of counterfeit product was going to be difficult, I opened all 6 of the poorly packaged boxes (a single sheet of small bubble wrap for padding within a plastic mailer - all boxes were dented or damaged to some degree). The following issues were found: - None of the 6 boxes had the authentication code - Box pull tab defective - Toy arms not wired - Tags on toys inconsistent (some had QR codes, some didn't) - 5 had product ID cards, and only one of those appeared "real" - Body colors were seemingly correct for the series full set, but one toy had the "secret" face on the wrong body. That specific toy also had 2 left hands, and one was loose inside the sealed bag in the blind box. - Face paint quality varied from okay to shouldn't-have-passed-QA-standards.