Description

A local photographer named Heather Anne Photography, in Minnesota, was running a promotion on her Facebook page for a stock your studio session for $135, which I paid, where you could purchase an outfit for her studio and in return she would photograph my infant in it. When I went to schedule said session she remarked she was booked out and to check back at a later date. By June (five months later) I emailed her again to let her know my daughter would no longer fit the outfit and if I could receive a refund. She claimed this would be unfair to other clients and offered no alternative to remedy said situation despite taking my money. At this point she stopped responding to all communications from me going forward. In July she was running another promotion for a mini shoot at the local county fair via her Facebook page. I purchased another session for $350 and planned to address the initial $135 stock your studio session at that time. The morning of that shoot she canceled due to weather, and when I inquired about alternatives or a potential refund, all messages went unanswered. Again. After further research, it seems this is a systemic issue across her business with evidentiary support showing multiple clients lamenting similar issues in the comment sections. Paying for a photo shoot and receiving no responses when contacting her to schedule said shoot. All the while she continues to post content and promotions for deals including, but not limited to, another stock your studio session despite never completing mine 8 months ago. I believe this is less an instance of poor business practices and potentially more so crossing into fraudulent territory. I have also filed a formal complaint with the FTC Fraud Division.