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This content is based on victim and potential victim accounts. Government agencies and legitimate business names and phone numbers are often used by scam artists to take advantage of people.
Description
I signed up for a monthly subscription with Purely White. It’s a teeth whitening gel. The orders started coming too frequently, so I reached out to see if the company with change the frequency of the subscription being delivered. They directed me to a link to manage my subscription. I never could get into my subscription, so I reached out again. I asked them to please just change the frequency, & they told me to login to manage my subscription. Every time I would login in, I would get the same message in my account stating that there was no subscription tied to my email. I reached out again, & once again, they told me to login to my account to manage the subscription. They even suggested that maybe I used the wrong email address. At this point, I sent them another email, as they do not have a customer service phone number, & told them to just cancel my order because it should not be that difficult to assist me. Once again, I received the same message about why I was being charged & that I would need to log in to my account to manage the subscription. From there, I sent another email stating for them to cancel my order because I did not wish to do business with them anymore. They have not responded, & I have contacted my bank to stop any other payments that they try to charge me. The customer service through Purely White is a joke! Responses came slowly, & there was no solution.
Dollars Lost
$26.98
Targeted Person's Location
TX, USA - 76182
Scammer Information
Lindenhurst, NY - 11757
Unknown Phone Number
Www.purelywhitedeluxe.com
Scam Type
Online Purchase
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Business name
Purely White
Date Reported
August 21, 2025
Scam ID
1043471
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