Description

I signed up for a monthly subscription with Purely White. It’s a teeth whitening gel. The orders started coming too frequently, so I reached out to see if the company with change the frequency of the subscription being delivered. They directed me to a link to manage my subscription. I never could get into my subscription, so I reached out again. I asked them to please just change the frequency, & they told me to login to manage my subscription. Every time I would login in, I would get the same message in my account stating that there was no subscription tied to my email. I reached out again, & once again, they told me to login to my account to manage the subscription. They even suggested that maybe I used the wrong email address. At this point, I sent them another email, as they do not have a customer service phone number, & told them to just cancel my order because it should not be that difficult to assist me. Once again, I received the same message about why I was being charged & that I would need to log in to my account to manage the subscription. From there, I sent another email stating for them to cancel my order because I did not wish to do business with them anymore. They have not responded, & I have contacted my bank to stop any other payments that they try to charge me. The customer service through Purely White is a joke! Responses came slowly, & there was no solution.