Description

On August 5, 2025, I visited Toys N Motion in Livermore, CA to buy my first Pop Mart Labubu collectible. An employee told me the ones on display were fake but that they had “real” ones behind the counter. I asked multiple times if the item was authentic and was assured it was. The employee stated the normal price was $88 but that they could offer it to me for $45 (before taxes) “just for me.” Trusting their word, I purchased it. After returning home, I researched and confirmed the figure is counterfeit. The design, materials, and details do not match authentic Pop Mart products, and it lacks official identifiers. I have photographs, the receipt, and documentation from Pop Mart’s official site showing the differences. This store misrepresented a counterfeit product as genuine and charged nearly double the official retail price. I am requesting a full refund of $49.61 and want to warn other customers of this deceptive practice.