Description

My name is Heather Genereux, and I’m the owner of Malinois Puppy Palace, located in downtown El Paso, Texas. We are a state-licensed and reputable breeder with over a decade of experience dedicated exclusively to the Belgian Malinois breed. Our commitment to responsible breeding, health testing, and early socialization has earned us a strong reputation across the country. This is how email started when I enquired about the puppy I was interested in. Email required me to give answer multiple questions about ever owning this breed of dog, for example: Have you owned a Belgian Malinois or a similar breed (such as a German Shepherd, Dutch Shepherd, or Doberman)? What is your experience level with high-energy, working dogs? Do you have a fenced yard or access to a safe space for daily exercise? How much time each day can you dedicate to Apache’s training, exercise, and supervision? What types of activities or training do you plan to provide for Apache? Are you familiar with the Belgian Malinois breed’s working temperament and high energy levels? To move forward, please reply with your answers to the questions above and include the following information: • Full name • Phone number • Email address • Shipping address (if delivery is needed) • Name of your nearest major airport After the questions, they emailed back puppy pics were sent with options to pay. $710 for puppy and $250 for transportation to my nearest airport for pick-up. Then she sent me the phone number to start texting for faster communication. Tried to pay total with Zelle but unsuccessful. Attempted to pay directly through business webpage unsuccessfully, then finally through their Facebook acct I was able to pay but they were only able to charge $845 on credit card. I was to pay remaining balance at a later date to complete adoption and set up date for flight and pick up. Then I began to read comments on Facebook about people not getting their pets. I text Heather and she began to tell me she was Facebook verified, **** ***, and had many positive reviews. So I asked if I could call her and she said yes but to a different number. So I called it and the voice had a slight accent and did not sound like the Heather on the FB page training the puppies. So I told her I was reporting the business and wanted a refund. She texts back on the first number that, that was her and how could I tell it was not her. That I had never spoken to her to know what she sounded like. So then I asked if I could face time her on FB messenger and she replied of course, do you think I'm afraid of you. I stated I was not threatening her but I wanted to make sure she was who she said she was. I called 3 times to facetime her with no answer and no other replies to any of our previous forms of conversations. I observed another attempted charge for $450 on my credit card that I was able to stop before cancelling my card and calling my credit card company for a replacement.