Description

On Saturday, June 21, 2025, I received a fraud alert text from my bank. As soon as the fraud alert came through, I received numerous phone calls from the same number that I declined, but they kept calling non-stop, so I answered. The man said he was with the fraud department of USAA and asked me if I was traveling and then asked me about a few large charges that he said were pending form California, I live in Pennsylvania and I am handicapped so I do not travel. He then asked about an attempted transaction here near me for $18,000.00 to Brownstone LLC. He said I needed to go to the bank immediately to correct and stop this. The first Chase bank he had me go to is where he told me the fraud occurred. He told me to go in and fill out a slip to counteract the scammers' charges. The first bank asked questions about the transaction, so he had me leave right away. He said the teller asking me the questions and following me was the hacker. He said I need to go to a different Chase bank to do the same thing there to counteract and stop the charge. He did tell me that he deactivated my debit/credit card so it was unable to be used, but I would have to show that and my ID at the bank. He told me once I did this, my account would be secure. He was in my bank account while I was on the phone with him. He was making changes in my account as I watched him on my mobile bank app. When he put me on hold, the USAA jingle hold music was playing. He told me what my most recent charges were and what my son's and daughter's accounts were. He said if he weren't with USAA, he would not be able to access my account. He sent me texts that look exactly like the USAA texts do. He ended up taking $18,000.00 from my children and I. I am disabled with Multiple Sclerosis and that was all of the money that I had. Please help me. The phone number was a Texas number, but apparently the transaction was made from Florida, according to my bank