Description

On Tuesday July 15th, 2025 I searched on google for the United Airlines direct corporate number as I wanted to speak to someone on a high level instead of a regular customer service support agent. In the section below the search engine where it says “people may also ask” there was phone number associated to what I thought was a direct line to the United Airlines corporate complaint department or an escalations specialist. Once I called this number, 1 800 335 9431 — there was a ringing tone, music, then a person impersonating a UA agent answered “United Airlines escalation department” I, at the time still under the impression that this is the real legitimate United Airlines I’m calling - then went into detail of the nature of my situation. This so called representative then went on to transfer me to whom he said was a “supervisor” —— once transferred to this “supervisor” who went by the name of ‘Ethan Miller’ I then reiterated the situation to him of what I had experienced, which was delays, inconveniences, etc. I wanted compensation or the situation rectified to some extent. “Ethan Miller” then went on to be extremely apologetic, he claimed he was at the United Airlines location in Newark, New Jersey which I believed was the airport — he went on to state polices and procedures that the airline has to follow when it comes to situations as such as mine and refunds etc, at this time I’m still under the impression that I am indeed talking to the real United Airlines. “Ethan Miller” then goes on to explain in order for me to get a refund of some sort along with compensation for the hotel I had to book because my delay, travel and food expenses, etc — he explained that my current ticket was nonrefundable— which it was. And that I need to purchase a new ticket at a refundable basis in order for them to refund me that money— at the time I am still believing everything they are explaining to me in hopes that my situation can be rectified someway somehow- so I stupidly agree to purchase this new “refundable ticket” in order to have everything refunded on top of being compensated for my travel, food and hotel expenses. After the agreement the scammers then sent me a confirmation email- once this email came through I knew something was off. There was no United Airlines stamp anywhere on the email, the email address within itself was not United Airlines tagged— it was a random email. Everything just seemed off and I knew right then and there— it was a scam. When I got this email I was still on the phone with said supervisor “Ethan Miller” I went on to express that I didn’t feel comfortable with this interaction and that they are not the real United Airlines— Ethan Miller went on to vouch and vet on how he is in fact a supervisor from United Airlines, that he’s operating from the Newark, NJ location, he gave me a fake employee ID number, started stating United Airlines information and facts— something from which he more than likely got from google. After much back and forth— I communicated to these scammers that I did not want to go through with this purchase and I’d like my money back. Keep in mind, I have already paid for this ?“refundable ticket” of $4,697 using my bank debit card— this scamming ticket was amounted to so much because it was a airline ticket to Brisbane Australia, which was in a sense being purchased the same day, etc— which is why I didn’t think twice about the amount. But once I received the email from these scammers and kept looking over it, I knew it wasn’t legit. So I communicated to these scammers I’d like a refund of my money, they complied right then and there and sent me a receipt of the “refund”. These people are running a whole scam and have caused major emotional distress as well as financial issues, I’ve had to cancel my bank account, put a lock on my social security number, they were able to cancel my departing flight to Brisbane, Australia as well as my departing flight from Australia back to New York. These people are targeting hard working innocent consumers — they are collecting vital sensitive information from the people they are scamming, making money off this scam, and the biggest is IMPERSONATING as a federally regulated company. An impersonation of an airline should have extreme if not legal consequences meaning jail and FINE time.