Description

I ordered sandals from their website in June 21 and waited almost a month for delivery after sending several email requesting delivery information. When I finally received them, the quality was very shoddy, not anywhere near the photo. I emailed requesting a refund and return instructions. It took days for a response, and when they did, they only offered store credit. I responded that I wanted a refund as advertised on their website (refund information was extremely hard to find on the website). I waited days for a response, then they asked for photos of the sandals, which I sent. After several more requests for them to provide return instructions, they finally provided a return address in China. I will point out that the return address on the package was 1055 Sesame St., Franklin Park IL, 60131, which appears to be a shipping warehouse. Shipping charges to China will exceed the cost of the goods, which I expect is their plan to discourage returns.