Description

I ordered two (2) Black "Everett Travel Bags on July 4, 2025 to be delivered to my home. I only received one (1) bag on July 22, 2025. I paid Premium Shipping Insurance against theft, loss or damage for one bag which apparently has been stolen. Only one bag arrived at my home on the above mentioned date (July 22, 2025). I have been watching carefully every every 30 minutes for the last 3-4 days and no second bag. I paid a total of $216.15 US dollars for 2 bags (includes $4.95 for shipping insurance). It appears that one bag has not been delivered or stolen in transit, and I would like to ask for a resolution to this problem. I would like to receive my black bag as it is a special gift, or provide me with some form of credit refund or another black bag at no cost to me. Please advise your action on this problem. No action to date (July 23, 2025). I feel I have been scammed!