Description

There is no information until after the fact that all returns have to be made to China they basically force you to keep items you have purchased even though they say you can return and online reviews say I returned without issue. Here is the email they wrote me: Thank you again for reaching out to us. We understand that you would like more details about returning your item, and we’re here to assist you every step of the way. As outlined in our Return Policy, the cost of returning items is the responsibility of the customer. Your order was fulfilled from our distribution center in China, and for that reason all returns must be sent back to this location. This global distribution strategy allows us to offer a wide selection of products at competitive prices, but we also recognize that international returns can come with challenges. Returning an item to China can be quite costly, with shipping fees starting at $30 or more depending on your location and courier. Additionally, international returns typically take around 3–4 weeks to reach our warehouse, and once received, another 1–2 weeks are required for inspection and processing. Some returns may also face customs holds, additional taxes, or even rejection, which would be beyond our control. If the package is refused or lost in transit, we would not be able to issue a refund. To save you from these costs and delays, I personally spoke with my manager and was able to secure a special exception for you as a first-time customer. If you choose to keep the item, we can offer you an immediate 10% refund, and as a goodwill gesture, a 20% discount code (THANKYOU20) for your next order to ensure you have a better experience with us in the future. Additionally, if you do not wish to keep the item, you might consider selling it locally or donating it to a charity. This way, you can recoup some of the cost or contribute to a good cause while avoiding the challenges of an international return. If you still prefer to return the item, the return address is as follows: Name: Mr. Pam Telephone: +86 136 4666 8866 Address: World Trade Center Rihu Center, Building 4, 4th Floor, Yong Jiang Street City: Ningbo Province: Zhejiang Zip Code: 315020 Country: China Please let me know which option works best for you, and I will take care of it right away. We appreciate your understanding and look forward to resolving this for you.