Description

YOGA-GO is an ad that comes up automatically within videos one is watching. The ad offers a chair exercise program of about 10-15 minutes a day. The initial payment of $15 can easily be mistaken to be for a lifetime use of this program. My payment was made easily through my PayPal account. I seldom used these exercises. I didn't even remember to use the app for many weeks. The membership AUTO RENEWED twice before I noticed it on my account, although they might have notified me by email. When I did see the THIRD month was being charged, I IMMEDIATELY CANCELLED. However, I received an email saying it was TOO LATE, and that my subscription would only be cancelled on July 13, 2025. THEN on July 12-13 I again received a statement that I WAS CHARGED AGAIN. I cancelled AGAIN and was told that again I had until Aug 1 to use this app before being I could cancel AND THAT I SHOULD CHECK THEIR REFUND POLICY. There policy includes provisions that I (and probably no one) will meet: I must do the exercises 14 days in a row and send them a video to show that I have not lost weight (not my intention anyway), and other such demands. Their $38.95 month charge is considerably more than I would pay or even can afford to pay. So far they have charged me $155.80 that I had no intention of paying or using. Here is a copy of their REFUND POLICY: Last updated April 26, 2022 THIS REFUND POLICY APPLIES ONLY IF YOUR ACCESS TO YOGA-GO (THE “SERVICE”) HAS BEEN PURCHASED DIRECTLY ON THE WEBSITE AVAILABLE VIA THE LINK https://yoga-go.io (THE “WEBSITE”). ANY FEATURES OF THE SERVICE (SUBSCRIPTIONS, ADD-ON ITEMS) PURCHASED VIA AN APP STORE ARE SUBJECT TO SUCH APP STORE'S REFUND POLICIES. THUS, YOU HAVE TO CONTACT AN APP STORE’S SUPPORT TO REQUEST A REFUND. By using the Service on any computer, mobile phone, tablet or other device (collectively the “Device”), you as a user of the Service confirm that you have read, understand and agree to be bound by this Refund Policy and any other applicable law. We may change this Refund Policy at any time without notice, effective upon its posting on the Website. Your continued use of the Service shall be considered your acceptance of the revised Refund Policy. If you do not agree to this Refund Policy, please do not use this Service. Through the Website you may purchase the access to the paid Content (as defined in the Terms of Use) of the Service (“Purchase”) using any of the following payment methods: Bank Card: you can make a Purchase simply and securely using your Mastercard or Visa. Your bank card information will be encrypted at the point of transaction. PayPal: you can make a Purchase simply and securely via our Website, opting for the PayPal payment method during checkout. Apple Pay: you can make a Purchase simply and securely via our Website, opting for the Apple Pay payment method during checkout. The cost of the Purchase is provided within the Service. You will be granted access to the Content immediately after your transaction is successfully validated by our servers and upon setting up a password. Please note that to process the payment we use third-party services (i.e. payment processors). Such services enable the transaction initiated by you and notify us of its completion. We do not store or collect your payment details ourselves. This information is provided directly to our third-party payment processors. You agree that the Purchase is final, that we will not refund any transaction once it has been made and that the Purchase cannot be cancelled. Notwithstanding the foregoing, you may be eligible to receive a refund in the following cases: (A) You have experienced technical issues with your Purchase and, as a result, your use of the Purchase is rendered impossible. To understand whether you are eligible for a refund, we may ask you to provide the following information: your device’s model, operating system and version; the steps you are taking when this issue appears; a screen video or screenshots that would illustrate the issue; any additional information that would help us identify the problem, if the details you have already provided are not enough to identify the issue you're experiencing. The technical issues may include material crashes, failure to launch, non-clickability of buttons and other issues, which render your use of the Purchase impossible. (B) If you did not get visible results after following the Content recommendations and met all of the following conditions: you contact us within 30 (thirty) calendar days as of the Purchase date; and you have followed our personalized workout plan at least during 14 (fourteen) consecutive days; and you are able to demonstrate that you have actually followed the plan by providing us with a screen video or screenshots of workout plan history, which you have personally passed. To be eligible for a refund on the grounds of not getting visible results, the minimum number of completed workouts in your plan during 14 (fourteen) consecutive days (two weeks) should be equal to at least 1 (one) workout session each day. All refunds will be calculated according to the actual Purchase price paid at the time of Purchase. Please note that returns for credit and debit card transactions are issued within 2 (two) business days, however it may take up to 5 (five) business days for the credit to arrive at your credit card or bank account. If you are mistakenly sent a different product than what you ordered on the Website, we will replace the product at no additional cost to you. We are not liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, iZip, WinZip, and/or problems due to Internet connectivity. If you want to cancel your Purchase and are entitled to any refund, we reserve the right to charge a fee to cover the cost of any administrative or other expenses we may have suffered due to your order, to the extent permitted by law. To request a refund or exchange, please contact Website customer service using the form. If you live in the European Union you have certain rights to withdraw from distance purchases; however, please note that when you order the Purchase, you acknowledge and agree that you accept and consume the Purchase promptly once our servers validate your Purchase and the purchased Content is successfully delivered to you and therefore your right of withdrawal is lost at this point. BY STARTING DOWNLOADING THE PURCHASE YOU HEREBY EXPRESSLY CONSENT TO IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. If we incur costs and/or expenses because a payment is declined and this is your fault (e.g. because there are insufficient funds in the account or the credit card limit has already been exhausted), then we are entitled to bill you for the actual costs and/or expenses incurred. Where there is a legitimate reason, we reserve the right for each Purchase to refrain from offering certain payment methods and to specify alternative payment methods.