Description

We bought an iphone 13mini from Koala Stash via Backmarket.com in September. As soon as it came the touch screen was not working- would triple press letters and numbers, making it a pain. Requested a return, life happened- like immense adult life crap- wife said she could deal with the phone to save us a hassle. We moved, phone was still a pain. Come April- still under said 'warranty' I resubmit a return, it's allowed, I send it back TO Koala Stash. We're adults, we respect our stuff, keep it clean, because we don't have money to keep buying phones- hence an older iPhone 13mini. Upon receipt I get a message from Backmarket with one grainy photo from Koala Stash saying they opened it and it was damaged due water so there isn't anything they can do. Wow, how convenient. Backmarket has the very seller asses the phone and takes THEIR word for it. So I vehemently push that there was no exposure to water and how was I to know the grainy photo was even our phone and I wanted before sale and additional photos from Koala Stash. They provided a few more- no before photos. Backmarket said they were sending the phone back to us- as it was sent it. Unrepaired, they offered a 10% discount on our next purchase. Yea....yea. So upon receipt of the phone, we figured we'd just sell for parts, the screen is broken- not the glass, but the screen now looks like it was dunked in water- lines running through it, phone getting hot- I can't even turn it off. SO I contact Backmarket again, they claim it was damaged in shipping and will refer me to the shipping claims dept. I see on other posts how that goes. So long story short, this is all about them making money. Not you, not the consumer. DO NOT BE CONFIDENT in any of their claims for replacement, fixes, etc. All sellers I am sure will just dump water on it, smash it more or whatever they need to do to keep that money. It's amazing...disgustingly amazing.