Description

On June 21st at 4:09, I called Roku customer service phone number from Google. A man answered & I asked for help in paying my paramount plus bill, so he transferred me to someone else. Again I told him my name & what I wanted. A few seconds went by, & out of the blue he told me that my account was being hacked in Russia & Mexico, & that he was going to help me fix it. He told me to download the app help desk on my phone. Once I opened it he told me what to do. I'm the meantime he was asking me what bank I use, & I told him & do I use cash app., PayPal, or Venmo. I said yes. Well I thought it was kinda odd so I asked for his name. Her said it was Christian Morgan. 8 also asked for his employee I. D. Which was APS5002. However he had an Iranian accent. All of a sudden numbers started flying back & forth from my bank account to cash app. PayPal but not Venmo cause I told him I was in the negative with them at the time. Anyways I asked him where he was calling from & he said better business beareau. I was getting suspicious, he had total control of my phone now. I asked if I had someone I can trust to call & verify my identity, so I called my friend. Once he Alex her to download the same app. I knew something wasn't right, so I hung up the phone. That's when i saw that he had taken $537 out of my bank account with capital one, & transferred it to my cash app account & put it on a green dot card ending in 3116. I hold Roku responsible, & I want to be compensated for my loss. I was in absolute despair & anguish over what happened to me. Now I'm concerned over what information he has about me