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          Find a Location

          CoutureCandy.com has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CoutureCandy.com

              Montecito, CA 93108-1746

              BBB Accredited Business

            • CoutureCandy.com

              430 Chapala St Santa Barbara, CA 93101-3410

              BBB Accredited Business

            • CoutureCandy.com

              1930 Village Center Cir STE 3-30 Las Vegas, NV 89134-6299

            • CoutureCandy.com

              1404 Rosemonde Ln Santee, CA 92071-6389

            Business ProfileCoutureCandy.com

            Womens Clothing
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Montecito, CA 93108-1746

            Visit Website
            (855) 445-8601

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.71/5

            Average of 56 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            85 complaints closed in last 3 years

            45 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 12/14/2015

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Couture Candy is your ultimate fashion destination! Founded in 2005, we're celebrating our 19th year of bringing you the latest and greatest in fashion. At Couture Candy, we're all about giving you the trendiest styles from top designers, and we're obsessed with offering you the best value possible. We offer special occasion dresses, evening dresses, prom dresses, mother of the bride, wedding gowns and more.

            Business Details

            This is a multi-location business.

            Find a Location

            CoutureCandy.com has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CoutureCandy.com

                Montecito, CA 93108-1746

                BBB Accredited Business

              • CoutureCandy.com

                430 Chapala St Santa Barbara, CA 93101-3410

                BBB Accredited Business

              • CoutureCandy.com

                1930 Village Center Cir STE 3-30 Las Vegas, NV 89134-6299

              • CoutureCandy.com

                1404 Rosemonde Ln Santee, CA 92071-6389

              Headquarters
              Montecito, CA 93108-1746
              BBB File Opened:
              2/10/2006
              Years in Business:
              19
              Business Started:
              1/1/2005
              Business Incorporated:
              5/27/2014
              Accredited Since:
              12/14/2015
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              9
              Alternate Business Name
              • Couture Candy
              Business Management
              • Mr. France Hermogenes, Director of Operations
              Contact Information

              Principal

              • Mr. France Hermogenes, Director of Operations

              Customer Contact

              • Mr. France Hermogenes, Director of Operations
              Read More Business Details and See Alerts

              Customer Complaints

              85 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/11/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              My daughter ordered a dress on 4/2/24 for her prom. Received the generic “we received your order message. Processing may take 48-72 hours” On 4/11/24 called spoke to an agent who stated the process is processing. Mind you my daughter paid for expedited shipping. Agent said they couldn’t do anything to help.
              Read More
              Read 84 More Complaints

              Customer Reviews

              56 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Megan R

              04/12/2024

              If I could leave a zero star review, I would. Extremely disappointed in this business. I ordered a prom dress last Sunday evening. According to their website, processing takes 48-72 hours. I purchased expedited shipping, as my daughter’s prom is 4/20. I received no updates as of Wednesday, so I began contacting the company via email. What I received in response was a generic email back. I began calling yesterday, and while the associates in the call center were nice, they were little help. “Emails were sent to processing department and the “processing manager” and no response was ever received. When asked if I could talk with someone in the “processing department”, I was told all their communication was via email. I now have 7 days to attempt to find my daughter another junior prom dress and hopefully get necessary alterations. Thank you Couture Candy for making this mothers life that much more stressful.

              CoutureCandy.com Response

              04/15/2024

              Dear M****,

              It is my utmost regret to hear your shopping experience in our store have not help you in any way being the mother you wanted to be for your daughter's upcoming prom night. The volume of orders we received for the prom season has been a great challenge for the team making some delays unpredictable. I did instruct our accounting team to immediately act on your cancellation request.

              Our apologies for the inconvenience this may have caused you and we hope to do business with you in the future. We can't thank you
              enough for your time and understanding.

              Regards,
              F*****

              Read 55 More Customer Reviews

              Local BBB

              BBB of the Tri-Counties

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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