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Find a Location

Vinesse Wines has 1 locations, listed below.

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    • Vinesse Wines

      3435 E Thousand Oaks Blvd # 7629 Thousand Oaks, CA 91362-3653

      BBB Accredited Business

    Business ProfileforVinesse Wines

    Retail Wine
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 47 Customer Reviews

    Customer Complaints

    42 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/12/2004

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers retail wine sales both online & offline.

    Business Details

    Location of This Business
    3435 E Thousand Oaks Blvd # 7629, Thousand Oaks, CA 91362-3653
    BBB File Opened:
    8/17/1999
    Years in Business:
    31
    Business Started:
    1/1/1993
    Business Started Locally:
    1/1/1993
    Business Incorporated:
    4/26/2004
    Accredited Since:
    3/12/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    15
    Alternate Business Name
    • Vintage Wines Estates
    Business Management
    • Kimmy Richard, Customer Service Manager
    Contact Information

    Customer Contact

    • Kimmy Richard, Customer Service Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    42 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/15/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On 4/1 I ordered a web advertised shipment of 8 bottles of wine for $39.95 from Vinesse. An email confirmation that day said the first shipment would be sent in the next few days and my second shipment was scheduled for 4/29. A box of wine arrived on 4/9, but contained only 6 bottles of wine. When I checked I found that because I had ordered a box of wine in 2022 they had "automatically" changed my order to a regular wine club shipment at the regular price of $129.95. There are many wine clubs and I had tried a few, but did not remember ordering one from Vinesse. I most certainly did not authorize a payment of $129.95. Through email I was told that there was only one introductory box per household. That information did not appear on the web page for the offer. On that page there was a box to check to certify that one is over 21. This box contained a small print link to "terms and conditions'. Far down in these conditions was the single introductory box per household limitation. Through email with Vinesse I offered to go to the trouble of returning the wine if they would send me a prepaid mailing label, but they did not respond to this offer. I see from complaints at the BBB and on other sites that rate businesses that this switching from the introductory offer to a regular much more expensive shipment is common. I have to wonder why Vinesse has not improved their site to avoid this problem. I never authorized the payment of $129.95, and I want my money back.
    Read More

    Customer Reviews

    47 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joe G

    1 star

    03/22/2024

    Wondering what has changed at Vinesse. I have not been able contact them or receive a response from them for quite some time. No one answers the phone, replies to voicemails, emails or responds on the chat option. Wines selections are usually good, but current customer service is sub-par.

    Vinesse Wines Response

    03/26/2024

    Hi J**, We apologize for any inconvenience. We are unable to support the phone service at this time. We are able to handle all customer requests through live chat or by emailing [email protected]. It looks like we responded to you on 3/8. However, the email was undeliverable to your inbox. We would be happy to assist you with your account. The recent order included the 6-bottle Spring Bonus collection. This was sent to you at no additional shipping cost. There was a letter mailed to you regarding this order with an option to opt out of the shipment. We apologize if that information was missed. Your account is definitely set at 6 bottles for your regular club orders. Please let me know you need any further assistance on your account. We are happy to help! Thank you and have a wonderful day.

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