Business ProfileforFriendship Tours

I recently went on a trip with a church group from Prince George, Virginia to Israel through Friendship Tours. 11/28/2022-12/7/2022. We were told by our guide Yair (not sure if the spelling is correct) that when we purchased any items over $99 US dollars, we would receive a V.A.T form to turn in at the airport,to receive any taxes we paid on these purchases. On December 1, I bought an antique "widow's mite" necklace. I was to receive $172.91 back in US dollars according to the form I was given. At the airport I went to the V.A.T office and they processed one other form I had for another item with a return of $1 US dollar and 10 cent shekel, though the form stated I should receive $22.96 in US dollars. The woman at the VAT office stated she would not process my second form because she already closed my Visa (for being in the country). The pastor of the trip, Heidi Grueser was elsewhere and because Friendship Tours booked the flights so close together, she was unable to be present when I and another traveller went to the office the first time. I just want to be refunded the money I was expecting to get. I sent an email to Friendship Tours owner-Nasser Noorani December 16 to hopefully receive a response/refund. No response. Given it was the holidays I gave it time. I personally contacted the company by phone, leaving messages on 12/2/2022, 1/4/2023, 1/11/2023. Not answering the phone, no response. Today I am completing this in hopes of resolving an unnecessary situation (s).