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            Business ProfileAuthenticWatches.com

            Jewelry Stores

            Contact Information

            Moorpark, CA 93021-2081

            Visit Website
            (805) 823-8888

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1.62/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            AuthenticWatches.com has been a global supplier of elegant watches for over three decades. They offer a diverse range of luxury watches in a wide variety of categories, movements, and materials. Their inventory of watches ranges from solid gold ladies quartz timepieces with diamonds, to stainless steel men's automatic chronograph divers and dress watches. Their brand offerings can include TAG Heuer Breitling Omega Baume & Mercier Gucci Longines Oris Rolex Cartier Rado Zenith Chopard Movado Tissot Michele Hamilton MontBlanc Raymond Weil Philip Stein Jaeger LeCoultre Audemars Piguet Blancpain Chanel Christian Dior IWC Ulysse Nardin as well as Jewelry.

            Business Details

            Location of This Business
            Moorpark, CA 93021-2081
            BBB File Opened:
            10/4/2007
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Started Locally:
            1/1/1979
            Business Incorporated:
            11/7/2001
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:00 AM - 7:00 PM
            T:
            7:00 AM - 7:00 PM
            W:
            7:00 AM - 7:00 PM
            Th:
            7:00 AM - 7:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Peter Grant, General Manager
            Contact Information

            Customer Contact

            • Mr. Peter Grant, General Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a watch which was marketed by “Authentic Watches” as a store display model. It arrived with case scratches, a stretch in one of the leather strap holes and I sent a message back within 20 minutes of receipt with photos. True to what many complaints have been documented I sent it back and just received notification that I would be charged a 10% restocking fee because they claim I “wore the watch and a strap cannot be repaired”. The restocking fee will exceed the cost of a brand new strap by hundreds of dollars. As at a store display model I was promised verbally to expect a few minor imperfections. Now this scam operation is charging me for their fraudulence. I have been ripped off like many other consumers who have filed similar complaints and I am livid with anger and a feeling of being cheated for no reason. Do not and I repeat do not purchase from them whomever “they” are.
            Read More
            Read 12 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel A

            03/15/2024

            Don’t ever buy from @Longines. Please as consumers we need to beware of this fraudulent actions when returning their items. I have never received horrible customer service and the expectations of @longines are horrible. I will file BBB report. I am beyond upset with service.

            AuthenticWatches.com Response

            03/18/2024

            This comment seems to be intended for Longines, not AuthenticWatches.com. We do not know who this person is. We have not conducted any business with this person.
            Read 12 More Customer Reviews

            Local BBB

            BBB of the Tri-Counties

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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