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Find a Location

Santa Maria Chrysler Dodge Jeep Ram has 1 locations, listed below.

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    Business ProfileforSanta Maria Chrysler Dodge Jeep Ram

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers new/used vehicle sales and service.

    Products & Services

    General Automotive Repair, Preventative Car Maintenance, Air Conditioning and Heater Service, Cooling System and Radiator Repair, Synthetic Motor Oil Replacement& Oil Filter Replacement

    Business Details

    Location of This Business
    1918 S Broadway, Santa Maria, CA 93454-7808
    BBB File Opened:
    3/2/1990
    Years in Business:
    65
    Business Started:
    1/31/1959
    Business Started Locally:
    1/31/1959
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    86
    Alternate Business Name
    • Santa Maria Chrysler Jeep Dodge Ram
    • Santa Maria Chrysler, Dodge, Jeep & Ram
    Business Management
    • Mr. Mark Hawkins, General Manager
    • Mr. Enrique "Rico" Zarate, Sales and Marketing Manager
    • Mr. Martin Solano, General Sales Manager
    Contact Information

    Principal

    • Mr. Mark Hawkins, General Manager
    • Mr. Martin Solano, General Sales Manager

    Customer Contact

    • Mr. Mark Hawkins, General Manager
    • Mr. Enrique "Rico" Zarate, Sales and Marketing Manager
    • Mr. Martin Solano, General Sales Manager
    Additional Contact Information

    Fax Numbers

    • (805) 925-3445
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/05/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a brand new 2022 Jeep Compass on august 6th 2022 Eddie the salesman was great and friendly, I was driving a Dodge Charger at the time so I wanted a suv with better gas mileage! The compass is supposed to get approximately 337 miles for a full tank of gas, when it was filled the date of purchase I noticed it said 180 miles on the dash and I didn’t think anything of it! The tank ran out very quickly since then I have filled it up 3 times now and I’ve only put 410 miles on the vehicle, the jeep app says right now that I have just under a half a tank which is correct but that I should have 157 miles and the dash says I only have 80 miles left! I called a few times to the service department to see if they can take a look at the jeep to see if there is something wrong with it! First time I left a detailed message, I never got a call back. So I called again and spoke to Jennifer hoping they would get me In asap to find out what’s going on. She didn’t seem concerned at all and said they couldn’t get me in for over a week which to me is ridiculous I just bought this vehicle and I’m having to fill it up every week and I only drive it to drop off and pick up my daughter from school, I would think they could make some room to get the vehicle In to get this problem solved but she’s said there just way to busy! I’ve passed by several times and it doesn’t look to be to busy and all the service department people just stand around gossiping hardly getting any work done while there messing around on there phones ignoring customers and it’s not right!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daisy H

    1 star

    05/12/2022

    Would not allow me to bypass star rating ZERO is what they desirve. Worst service department agents I have ever had encounter. They all have their phones go straight to voicemail and takes days to respond to messages. They return calls with rude attitudes and try to transfer their anger onto the customer. My vehicle sunroof was being repaired and was constantly given different dates when vehicle would be returned. They returned my vehicle dirty with hand and finger prints on the vehicle upholstery and they didn’t attempt to clean up their trash. Other mechanic friends informed me to never take my vehicle to Santa Maria Chrysler Dodge Jeep Ram, and take it to other local dealerships.

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