Business ProfileforVitalityweb.com Inc

I purchased (1) Tush **************** Orthopedic Large Computer Ergonomic Seat on 1-17-2024 from this seller through Amazon. Order total after tax was $59.61. When sat upon, the item did not hold its shape as advertised near the tailbone area that is carved out for the coccyx bone (I am 130 lbs and this item is advertised for weights under 200lbs). As I have severe issues with my low back and coccyx, this item was incredibly painful to sit on as it did not provide the proper support as advertised. I immediately requested to return the item for refund noting it was defective. My request was approved, and the item was mailed back using the return labe provided to me through Amazon. The item was to be returned no later than 3-1-2024. On 2-13-2024, the company issued a partial refund of $49.16 after deducting a restocking fee if $10.45. I contacted Amazon on 2-14-2024 to inform them I was charged a restocking fee for the return of a defective item. I made a request to receive the remaining $10.45. As Vitalityweb.com Inc is a third party seller with Amazon doing business as BACKSTORE, Amazon sent a message to them requesting they process a refund for the remaining amount. Since then, an employee named ***** only replies to my requests for resolution stating that he is checking with the ************ or that the ************ is not in till Monday. In addition, I have left several voicemails and have received no response. This has been dragging on since 2-13-2024 as the company refuses it provide follow-up or resolution regarding their defective item. I simply want the remaining amount of $10.45 refunded to my original payment method as it is against policy to charge a restocking fee for the return of a DEFECTIVE item.