Customer ReviewsforWesthaven Power

What started as a good relationship, in the long run, ended with disappointing results. I bought my solar in 2015, with Westhaven being the installation sub-contractor. I had 25 year warranted on the panels and micro-converters from ****, and 10 years parts & labor from Westhaven. The system went down in 2021 and when I received my true-up from **** in Sep 2022, I called Westhaven to come check it out. They didnt send anyone out until March, 2023 and after informing me that their name brand processor wasnt working, they said that I would have to pay for the processor and the labor would be $200.00 per hour. After one way communication, trying to get someone to respond to my emails and phone calls for three months, I was notified that they were no longer a sub-contractor for ***** and had no responsibility to fix my system. When I notified ****, they confirmed that they no longer had an association with Westhaven. ****** then scheduled another sub-contractor to come out and not only replaced the processor, but all of the micro-converters. Since then, my energy usage has decreased by 50% each month and my true-up is the lowest it has been in two years. Too bad Westhaven wasnt worried about their reputation. It seems to have started going downhill when they changed ownership. Poor customer service, no communication with customers after purchasing systems, and not honoring their contracts is the main reasons for giving them a 1-star. Dont use them if you dont have to.

We shopped around for solar and settled on Westhaven due to the price. We signed all the documentation and were looking forward to starting. We were never contacted and had to reach out to our salesman and ask for a start date. They started installing the solar, and we realized communication would be difficult, if not impossible. At one point, they needed the keys to our attic. They did not return the key for 3 days. When the keysvwere returned, they were left in the lock. It was disappointing. We contacted the salesman, who apologized and said they would speak to their manager about it. No follow-up was made. The contractors didn't communicate amongst themselves. They asked me what needed to be completed or where the previous team had left off. They had to buy additional supplies because they did not know what they needed. I was starting to get frustrated. When they were done, we asked for a walkthrough. To this day, we never received the confirmation of the exact specs of what's backed up. I assumed they would take good notes and house them to reference in the future. We were also told we would get an all-inclusive walkthrough. It consisted of showing us two settings on the inverter and incorrect information. We eventually received a comprehensive walkthrough. As for the backup, I have asked four times and have not received confirmation. I will never know if what is backed up matches his notes. Our next hurdle was the Generac app. We needed to register the equipment to access the app. We asked to get the email that would allow us to register the equipment. We had to reach out twice. They forgot to provide us with a sticker that assists with the app. I would have signed up for another solar company and paid more had I known the issues. Communication is a one-way street on the customers side. It feels like we forced Westhaven to provide good customer service. I kept all the emails and documentation. I recommend another solar provider to anyone that asks.

Someone from this company knocked on my door and rang my doorbell after 8:00 PM tonight. Not ok with me.

Great customer service and communication throughout the entire process from financing to installation to final operating approval. We are extremely happy we choose Westhaven.

Great work crews, but poor customer service and management. I've had my new solar system up for a month now. It is not producing power. After weeks of trying to get a response from WestHaven, I called PGE. Turns out the system is non- compliant and PGE won't let it be connected to the grid. PgE has repeatedly tried to contact WestHave. But get no replies. I've paid WestHaven a hundred grand for this and as soon they got my money, they stopped communicating with me. If I knew what I now know about WestHaven, I'd pick a different contractor. No customer service, no communication. My four day project is now into its fourth month. They have my money, I have nothing that works as promised.

Westhaven Solar installed our battery pack system, to which we agreed because PG&E was offering a substantial rebate to homeowners who already had solar and purchased the battery packs to pair with it. We have spent 9 months trying to find out where our rebate was. In the past 6 months, Westhaven's office representative, Jaap, has worked tirelessly as a go between with us & PG&E. Due to her efforts and perseverance, we were successful in completing the process. We recommend Westhaven Solar highly, and want to thank Jaap, again for her hard work on our behalf. The McAtees

They take the time to really help you. I got a gentleman that was really patient with me and I was able to text him what I was seeing on my app and he figured out the issue for me. Amazing!

Westhaven workers showed up on time, they were very professional, courteous and informative. They did a great job installing our solar panels. They did such a good clean up after they were done, you would have never guessed they were there. I highly recommend Westhaven.

Customer service was great specially follow-ups with ******* & *****. Always accommodating questions & requests. **** is the best sales person.