Customer ReviewsforMercedes Benz of Rocklin

I was going to buy a car from them, gave them a $2000 deposit and the deal was changed so I cancelled and they agreed to immediately return the deposit. Weeks later, they still have my money and have lied to me three times about when they will refund my deposit.

No reimbursement available for **************** Warranty (ELW).In 2017, I purchased a GLC300 from MB Rockin, which included an **************** Warranty (ELW) that provided coverage for 7 years or ****** miles until July ****, for a cost of $4,500. However, I recently sold my GLC300 in May 2023 and attempted to request reimbursement from MB Rockin. Unfortunately, I did not receive a response from the dealership. When I contacted them, they informed me that the dealership had changed ownership from 'Von Housen' to 'Vision Motors' and provided me with an email address for 'Von Housen.' However, I later discovered that 'Von Housen' currently has no dealerships in the US and they did not respond to my emails regarding reimbursement.I escalated the matter to MB *** in an effort to resolve this case, but so far, there has been no progress. Representatives from MB *** contacted MB Rockin, but no one from the dealership contacted me. This lack of communication and failure to act in the best interest of consumers raises concerns about the business ethics of MB Rockin. I will continue to provide updates on this situation as it evolves.