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          Find a Location

          Lulu's Fashion Lounge, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLulu's Fashion Lounge, LLC

            Clothing
            Multi Location Business

            Contact Information

            195 Humboldt Ave Ste B

            Chico, CA 95928-5786

            Visit Website
            (866) 918-5858

            Customer Reviews

            2.6/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Lulu's Fashion Lounge, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              195 Humboldt Ave Ste B, Chico, CA 95928-5786
              BBB File Opened:
              8/29/2005
              Years in Business:
              28
              Business Started:
              6/11/1996
              Business Incorporated:
              1/26/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Lulu's Fashion Lounge Holdings, Inc.
              • Lulu's Fashion Lounge
              Business Management
              • Ms. Colleen L. Winter, CEO
              • Ms. Crystal Landsem, CFO
              • Mrs. Amy Coleman
              • Ms. Tiffany Steinberg
              Contact Information

              Principal

              • Ms. Colleen L. Winter, CEO
              • Ms. Crystal Landsem, CFO

              Customer Contact

              • Mrs. Amy Coleman
              • Ms. Tiffany Steinberg
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/09/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased a dress from Lulus online. I washed it and followed the instructions exactly as indicated on the label. The dress stained my hands black while I was handling it, it stains everything that it comes in contact with; it is defective. This should not happen. I read reviews for the dress recently, which is some thing I am certainly not required to do prior to purchasing. One individual left a review where she indicated the same issue with the dress and Lulus responded. I am including a screen shot of the review. This proves that Lulus was aware of the issue with this item and yet they continued to sell it. I am expecting full refund immediately including any taxes and shipping fees. I have reached out to Lulus customer service, and they want photos of the issue. I can provide a photo of the dress of course but I am not rewashing the item in the bathtub because then I will have to clean the bathtub again, and I am not ruining another towel to show the transfer of black stain. My order number is *********.
              Read More
              Read 14 More Complaints

              Customer Reviews

              15 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lisa L

              08/26/2024

              I purchased 2 of the same dresses in different sizes. Neither fit, so I never wore them or removed the tags. I promptly returned them both. I received a refund for only one of the dresses. The other, they claimed was defective and gave me an online credit. This feels very scammy. There was absolutely nothing wrong with that dress except it didn't fit. I can shop pretty much ANYWHERE I'd like to and I will NEVER purchase anything from this place again. And I will be sure to tell everyone I know to beware.

              Lulu's Fashion Lounge, LLC Response

              08/29/2024

              Hello,

              We appreciate **** for taking the time to share her review. We're so sorry to hear that she is unhappy with her experience. We never want to disappoint and truly want our guests to be happy with every part of their shopping and returning journey. All returns go through an extensive quality control check upon arrival and sadly the Fit to Frolic White Eyelet Lace Puff Sleeve Babydoll Dress was returned with dark stains on the inner lining of the dress. We would be more than happy to attach a photo of how the dress was received. We do our best to help in the ways that we can so the item was refunded in the form of online credit as an exception since it was unable to be restocked and resold on our site.

              We would encourage **** to respond to the email our team sent so we can provide her with more details regarding her return if she would like! Our team would be more than happy to help assist in any way that we can from there! 

              Read 14 More Customer Reviews

              Local BBB

              BBB of Northeast California

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