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Find a Location

Highway Motors, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHighway Motors, Inc.

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.88/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/20/2011

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Highway Motors, Inc offer auto maintenance and sales. 

    Products & Services

    Highway Motors Inc. specializes in auto body repair, refinishing, full service mechanical repair, maintenance, alignments, tires, brakes, and we finance everything we sell. Highway Motors also offers quality used vehicles that have been thoroughly inspected by our mechanics.

    Business Details

    Location of This Business
    2961 Highway 32 Ste 71, Chico, CA 95973-8658
    BBB File Opened:
    10/19/2004
    Years in Business:
    25
    Business Started:
    6/1/1998
    Business Incorporated:
    2/26/2004
    Accredited Since:
    1/20/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 48354 for this business, issued by CA Department of Motor Vehicles- Occupational Licensing (DMV)

    These agencies may include:

    CA Department of Motor Vehicles- Occupational Licensing (DMV)

    8243 Demetre Ave

    Sacramento CA 95828

    (916) 229-3126

    https://dmv.ca.gov/wasapp/olinq2/

    BBB records show a license number of 206664 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 8/31/2024.

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    12:00 PM - 5:00 PM
    Business Management
    • Mr. Benjamin Libby, President
    Contact Information

    Principal

    • Mr. Benjamin Libby, President

    Customer Contact

    • Mr. Benjamin Libby, President
    Additional Contact Information

    Fax Numbers

    • (530) 893-4301
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Highway Motors utilizes an in-house financing option through ***************************. While attempting to pay down my account balance and reduce my outstanding balance age I was refused the option to make multiple partial payments initially to reduce the accrual of interest on my account, and then my access to the payment system was restricted so I was unable to make any payments on my account unless it was over the phone with ****. My account then went into a past due status and when attempting to make payments on my account I was refused unless I made the payment amount indicated by them. I was informed at one point that if I made a payment of $670 my account would return to a current status, and when I called back less than a week later I was informed my vehicle was being sent out for repossession and I would be required to pay over $1800 to get my vehicle out of repossession. At the time I offered to pay $1259 to cover and past due amount and fees, which would leave just the current amount that would be coming due in an attempt to reduce the effect that this situation was having on my credit and I was refused. I have made numerous attempts to work with **** to find a solution and to make payments and have been denied on multiple occasions. This has caused my account to continue to get further behind because the payment account being demanded are unreasonable and unethical. When asked how they can refuse to take money from someone trying to pay them, I was informed that this is how the owner of Highway Motors wants it to be and they are repossessing multiple vehicles every week.
    Read More

    Customer Reviews

    17 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Awana N

    5 stars

    11/04/2023

    Chuck is AMAZING. He went beyond his job. I want to recommend “Chuck” Only.

    Highway Motors, Inc. Response

    11/05/2023

    We think Chuck is pretty great too! We’ll make sure he sees your review. 

    Local BBB

    BBB of Northeast California

    BBB Reports On

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