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          Roseville Toyota has 1 locations, listed below.

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            Business ProfileforRoseville Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 26 Customer Reviews

            Customer Complaints

            51 complaints closed in last 3 years

            17 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/1980

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Roseville Toyota offer new and used auto sales and service. 

            Products & Services

            Roseville Toyota-Scion specializes in new & used vehicles sales,service & repair.

            Business Details

            BBB File Opened:
            12/28/1989
            Years in Business:
            44
            Business Started:
            1/1/1980
            Date of New Ownership:
            1/31/2022
            Business Incorporated:
            8/13/1996
            Accredited Since:
            10/1/1980
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            332
            Business Management
            • Mr. Charles Dean, General Sales Manager
            • Mr. Tony Bernasconi, Co-Manager
            • Mr. Brandon Rush, Co-Manager
            Contact Information

            Principal

            • Mr. Charles Dean, General Sales Manager
            • Mr. Tony Bernasconi, Co-Manager

            Customer Contact

            • Mr. Tony Bernasconi, Co-Manager
            Additional Contact Information

            Fax Numbers

            • (916) 969-7550
              Other Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/02/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            One of the staff members who was walking through the financing options with me, ********, agreed to only charge me $295 for LoJack in the vehicle I purchased. We agreed and shook hands. When it came down to sign the paperwork, one of the last documents was the breakdown of the charges/cost. And the actual price was $595. I asked to speak to his boss and they claimed they couldn't bring the price down that far. I was taken advantage of by their dishonest and high pressure sales tactics and by their witholding the price until I was nearly done signing the sales paperwork.I didn't even want ****** at all, but they said there was no choice. If that was the case, why wasn't that added to the price of the vehicle already? A full refund of the LoJavk system should be in order but id accept a refund to the agreed upon value of $295.
            Read More

            Customer Reviews

            26 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Meirve D

            02/20/2024

            Deceptive sales. Agreed to purchase a used vehicle and I was told it was sold. Not sure how they can sell out from under a customer when working on the sale. Then bait and switched to a different car they were actually willing to sale at the sticker price. They wanted me to purchase all the addons so they could make money on the sale since they were "upside down on the car". Not sure how not wanting to purchase thousands of dollars of addons was my issue since I was purchasing the car at the stickered price.

            Roseville Toyota Response

            02/23/2024

            Guest ***************** is not in our database.  We checked appointments and walk in.  No information. 

            Local BBB

            BBB of Northeast California

            BBB Reports On

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