Business ProfileforRoseville Toyota

On Saturday, March 23, 2024, I went to Roseville Toyota at 12:50, the time of my prearranged appointment for service on my car. I just needed an oil change and a tire rotation, the cost of which I had previously paid for through a two-year, $399 service agreement. At 2:17 I texted my service advisor to see if my car was ready yet, and he responded no, but would provide an update. At 3:13 pm, after never once hearing from my service advisor, I texted a screen shot to him that outlined a typical oil change takes ***** minutes and wrote it had now been 2.5 hours and that I was frustrated. I still didn't hear back from my service advisor! I then when looking for him, and upon finding him, told him I needed to go and it they couldn't service a car in less than 2.5 hours, they don't deserve my business. I have purchased 4 cars from this dealership (when it was under a different owner) and the last two times, I have left this service department feeling depleted, taken advantage of, and generally just cheated. I'm exactly the kind of customer this business should be catering to, not disrespecting in such a profound way. It took another 10 minutes to get my car, and I left not even sure if I ever got the oil change and tire rotation and received no paperwork from this service advisor.