Business ProfileforDog's Day Inn

I boarded my cats for the Christmas holiday, in separate condos, both with bags of food, treats, and toys brought by me. I paid Dogs Day Inn a total $480. Upon arrival to pick them up 12/27/23, two cats that were not mine were brought up in MY carriers and given to me before I got my actual cats. I was not told at time of drop off that trimming nails would be $20 PER CAT by manager ***** who checked me in, and then charged for that at pickup. Toys that I brought for their private condos went missing with no explanation, and most of their toys and comfort items were never even removed from the bags i brought them in, still folded and arranged the way I left them days ago. My elderly cat (and certified **** was not given her wet food, with more than 85% of what she was sent with being given back to me. Let me be clear, THESE PEOPLE WILLINGLY AND KNOWINGLY DID NOT FEED MY CAT FOR FIVE DAYS. An excuse was offered for not feeding my cat, but instructions were shared and written in the bag so as to leave no question. At every turn and with every mistake, I was met with incompetent employees and managers, and the owner ******* as well. I was never offered an appropriate apology for this egregious mismanagement of my poor sweet babies, and told I would need to call myself to speak to the owner. I was contacted by owner ******* on 12/28 and 12/29, fed more apologies, and promised a partial refund as a solution for abusing my pets by withholding their food during their stay at Dogs Day Inn. After this conversation, I have heard and received nothing else -- essentially told what I wanted to hear by owner *******, who backed and defended the incompetence of her own employees during our conversations. My pets were not properly cared for, and my elderly cat was not fed by this business - this is animal abuse in my eyes and absolutely unacceptable.