Business ProfileforLipscombe Appliance Inc

The problem involves a stack GE washer/dryer May 8, 2023 I called Lipscombe to ask if they made service calls to ******************** because ******** is located in Mechanicsville, 45minute drive. The serviceman **** answered the phone and said they would come out here to fix our washer/dryer. I then eplained the problems we were haviing with the washer/dryer. **** immediately states that he knew exactly what was wrong with the machine, and would order the part immediately. I asked **** if he should wait to order the part until he had inspected the washer/dryer. But **** said that he had seen this many times and he knew what he was doing.May, 22, 2023 This is the date of the service call by **** to fix the washer/dryer. This is the first time anyone from ******** had been to our home.**** took the front panel off the machine and reported that he could not find anything wrong with the c ontrol panel. He stated that he had seen this problem before and he knew that the panel should be replaced. **** asked if we wantedx to replace the panel. If we did not we would still have to pay for the labor and service call. **** stated taht he was sure the panel was bAd, but it was our call. o we had the panel replaced.June, 3, 4, 2023 ******************* The washer/dryer started to do the very thing we called ******** about. June 5, 2023 My husband called ******** and spoke to **** and he stated that he had no idea what Was wrong and suggested that we use the machine until it no longer works and than come to them for a new washer/dryer.I called ******** spoke to **** and asked for a refund considering the fix did not work and maybe there was something different wrong with the machine. I was told NO REFUND I than asked to speak with owner who said NO REFUND but if I wanted my money back he would refund the cost of the part , not the labor or service call, if I returned the part and than I would haved a broken machine They disposed of the old part.