Customer ReviewsforBon Secours St. Mary's Hospital of Richmond, Inc

My father checked in to the emergency department for stomach pain. The "nurse" who checked him in was more concerned about the hole in his pants! An told him he needed to buy new pants! How unprofessional was that! Nothing was showing and I'm pretty sure her job isn't to critic the patient clothing!!

I was referred to a wonderful dietician at St. ****** by my Bon Secours primary care doctor and my first appt was 11/29/2022. I paid my $40 co-pay fee at the time of the appt and was not told that the dietician does not take my insurance. I was charged $264 for this hour session. The dietician was shocked because the out of pocket fee for his service is $104. I have been fighting this bill for a year and a half. This bill was sent to collections because they would not accept my payment of $64 dollars to cover this charge ($104 - $40 co-pay= $64. The bill has been reduced to $77.04 but will still not accept my payment of $64. I had another dietician appt on 12/21/2022 and the bill once again for this appt for the same dietician is $264.00. Again, I paid a $40 co-pay at the time of service. I told Bon Secours I can pay $64 (the $104 dollar out of pocket fee minus the $40 co-pay). They refused this and sent this bill to collections as well. Last week I offered to pay Bon Secours a total of $128 to cover both of these bills. They refused. I offered the same with the collections agency and they refused as well. I understand that I should have checked with my insurance company if they covered this dietician and I'm willing to pay the out of pocket fee of $104 (minus my co-payment).

Not I hospital, saying on ER for five hours and no information on when I would be seen. **************** *****.

An awful experience! Room location was noisy, oh so noisy causing stress and discomfort. And, I felt not as clean as should be. Finally, when I was able to have the worse food ever, I dropped some on the floor and when I brought to the attention of the person retrieving the tray, I was informed someone else would clean it up. Never happened and the food was still on the floor when I was discharged. Only once was my bed changed during my stay. Because I was using the bathroom constantly for several days, I ran out of toilet tissue and when I requested more, I was given one roll and told another was not available because it was the weekend. I guess you are not supposed to use the toilet during the weekend! I had to have depends brought from home because the type provided by the hospital would not stay on my butt they were so cheap. I had two, maybe three excellent nurses during my stay. And, I was very satisfied with the doctors I saw. Now that I've received billing from the hospital, I question several charges. Hopefully, I will NEVER need to return to St. Mary's Hospital! ***** *******